Cancellation and refunds

You can cancel your Pro subscription at any time in the settings under Billing or without signing in on the page Cancel contracts here, and receive a confirmation by e-mail with the date and time we received it. Cancellation takes effect at the end of the term you have already paid for. You keep Pro until then. After that your account switches to Free. Your library, notes, highlights and archived copies stay.

If your yearly subscription has already renewed, you can instead cancel at any time with one month's notice: in the settings under Billing, on the page Cancel contracts here or by writing to support@nisaba.site. The subscription then ends one month after we receive your cancellation, or at the end of the paid term if that comes first. Once it has ended, we refund the amount paid for the time after that pro rata: yearly price paid × unused time ÷ paid term (see the terms, section 5).

For a purchase through Link (billing country outside the EU) you can also cancel in your Link account at link.com or ask Link for a refund. Link handles that under its Sold through Link terms; we do not automatically apply the one-month notice and the pro-rata refund on this page to it. For them to apply, cancel with us, even if you have already cancelled at Link: in the settings under Billing, on the page Cancel contracts here or by writing to support@nisaba.site.

The free trial ends on its own. You do not need to cancel it, and no payment details are stored.

As a consumer you can withdraw from a paid subscription within 14 days of concluding the contract. We then refund the payments you made. If, when subscribing, you expressly asked for Pro to start during the withdrawal period, you pay a reasonable amount that corresponds to the share of the service provided until you withdrew (section 16(1) FAGG); we deduct it from the refund. You make this request voluntarily in the order step. We then refund the amount paid minus the share that the AI credits used before withdrawing make up of the AI credits included in the term. Without the request you receive Pro's AI credits only once the withdrawal period has ended, and we refund the full amount for a withdrawal within 14 days. The calculation, with an example, is in the withdrawal notice. Everything else, the withdrawal function in your account and the model withdrawal form are in the withdrawal notice.

We refund to the means of payment you paid with. We initiate refunds without delay, and for a withdrawal at the latest within 14 days of receiving your notice. For a withdrawal we issue the refund automatically, and for a cancellation with one month's notice automatically once the subscription has ended. Depending on your bank it can take a few working days until the amount appears on your account. Your statutory rights are not affected.

If you were charged a wrong amount or twice, write to support@nisaba.site. We correct the mistake and refund the amount.

If we discontinue the service, we refund fees already paid for the time after discontinuation on a pro-rata basis (see the terms).

This page does not limit your statutory rights, in particular the right of withdrawal and the warranty rights for digital services. We review other refund requests case by case. Just write to us.